A client approached Webefy Today with a unique idea Can my CRM talk on WhatsApp? They wanted their customers to perform tasks directly from WhatsApp instead of logging into the CRM every time.

Our Solution

We built Zoop, a WhatsApp-based AI Agent that connects directly with the client's CRM. Customers can now interact naturally using simple messages like:

• Hey Zoop, create an invoice for order #1204 Hey Zoop, show my pending tickets
• Zoop understands each command, processes it in real time, and responds instantly all without requiring users to log in. From creating invoices to checking payments or adding notes, Zoop handles it all through a smooth conversational flow.

Results

• 70 % faster response times
• Improved customer satisfaction
• Zero repetitive work for internal teams

Zoop understands each command, processes it in real time, and responds instantly all without requiring users to log in.From creating invoices to checking payments or adding notes, Zoop handles it all through a smooth conversational flow